Refund policy
Return & Refund Policy
At Corexis, customer satisfaction is our top priority. If you are not satisfied with your purchase, we are here to assist you.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, your item must meet the following conditions:
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Be unused and in the same condition as when you received it.
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Be in its original packaging.
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Include all accessories and documentation, where applicable.
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Have proof of purchase or an order confirmation.
For hygiene and safety reasons, opened or used health, wellness, and personal care products cannot be returned unless they arrived damaged or defective.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund request.
If your refund is approved, it will be issued to your original payment method, typically within 5–10 business days, depending on your payment provider.
Shipping costs are non-refundable unless the return is due to our error or a defective product.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or contains an incorrect item, please contact us within 7 days of delivery.
When contacting us, please provide:
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Your order number.
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A detailed description of the issue.
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Clear photos or videos showing the damage, defect, or incorrect item.
After reviewing your request, if approved, we will provide a replacement or a full refund at no additional cost.
Order Cancellations
Orders may be canceled within 12 hours of purchase.
Once an order has been processed or shipped, it cannot be canceled. In such cases, our standard return procedure will apply.
Non-Returnable Items
The following items are not eligible for return unless they arrive damaged or defective:
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Opened dietary supplements.
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Opened cosmetics or skincare products.
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Personal care products.
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Gift cards.
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Digital products.
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Sale or final-sale items.
Return Shipping Costs
If you are returning an item due to a change of mind or personal preference, you are responsible for the return shipping costs.
If the return is due to a damaged, defective, or incorrect item, Corexis will cover the applicable return or replacement costs.
Late or Missing Refunds
If you have not received your refund, please follow these steps:
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Check your bank account again.
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Contact your credit card company or payment provider, as refunds may take some time to appear.
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Contact your bank for additional information.
If you have completed these steps and still have not received your refund, please contact our support team.
Contact Us
If you have any questions regarding our Return & Refund Policy, please contact us:
Corexis Customer Support
Email: support.corexis@gmail.com
Website: https://trycorexis.com
At Corexis, we are committed to providing every customer with a clear, transparent, and fair shopping experience.